Do you have a strategy for customer success? Planning and mapping out your customer success department is instrumental in positive customer experiences.
During this lightning talk session, you’ll hear from experts in the customer success field explaining:
How to know who to hire and when to hire them
How to land a high NPS score during growth
KPIs to track as you grow
Tools you’ll want to use to manage customers
Best practices for your customer success team
How to map customer experience
Don’t leave it to chance—build in a top customer experience for every person as part of your strategic plan.
Speakers to be announced soon!
This event is part of the Customer Success & Support Track at Startup Boston Week 2019. And is perfect for companies in the Growth Stage.