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How to Build and Scale a Customer Success Department

  • CIC - Boston 50 Milk Street, Floor 20, Lighthouse West Boston, MA 02109 (map)

Do you have a strategy for customer success? Planning and mapping out your customer success department is instrumental in positive customer experiences.

During this lightning talk session, you’ll hear from experts in the customer success field explaining:

  • How to know who to hire and when to hire them

  • How to land a high NPS score during growth

  • KPIs to track as you grow

  • Tools you’ll want to use to manage customers

  • Best practices for your customer success team

  • How to map customer experience

Don’t leave it to chance—build in a top customer experience for every person as part of your strategic plan.

Speakers to be announced soon!

This event is part of the Customer Success & Support Track at Startup Boston Week 2019. And is perfect for companies in the Growth Stage.

Register Here!