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Optimizing the Customer Lifecycle: Onboarding and Retention Tactics That Lead to Referrals

  • CIC - Boston 50 Milk Street, 20th Floor, Lighthouse West Boston, MA 02109 (map)

It’s so incredibly important to delight a client during the onboarding process and create a repeat customer.

A successful startup knows how to onboard and retain customers, and a very successful company knows how to leverage these customers—through referrals, secondary marketing, and reputation management—to maximize reach.

In this workshop, we’ll cover how to find the right match for free first experiences (via trials, samples, content, and consultations) and how to form habits, set expectations, and get to that “wow” moment that will seal the deal and help your customers work for you.

Speaker to be announced soon!

This event is part of the Customer Success & Support Track at Startup Boston Week 2019 and is perfect for companies in the Early Stage.

Register Here!

Earlier Event: September 16
Startup Boston Week 2019: Opening Party