When you first start out, everything is done by either yourself or someone at the company.
Once you figure out the trigger points—and what works or doesn't work—you then need to start looking at what should be automated within your success and support departments, and—just as important—determine what should not be automated.
On this panel we'll discuss what you need to know before you can automate, what you should automate, and when automation should be passed over for a human on the other end.
Speakers to be announced soon!
This event is part of the Customer Success & Support Track at Startup Boston Week 2019 and is perfect for companies in the Early Stage and Growth Stage.